Posted August 15, 2018
so long time coming but I have fought Porsche Warranty (and lost that battle) but won the ‘war’ with Porsche overall and after the above post in February went ‘forum’ quiet as I didnt want the danger of Porsche GB, Warranty or OPC finding reference to my side of the fight and it impacting on the outcome…also I was holding the option fo a Financial Ombudsman complaint in the background as a last resort…
As it turned out Porsche Warranty refused to cover the claim on the roof as in their opinion it was not something there from manufacture…not that I see the relevance of that either way, the fact is that the window caused due to roof alignment damage to the roof! It should have been a warranty claim without question.
Porsche GB were contacted by me directly after the OPC had attempted to push the claim further and I’d got to the ‘we’ll cover 45% of the total cost’..
They eventually came down to ‘we’ll cover it all but £850’ and when I pointed out that their ‘Customer loyalty gesture was very nice, but as there is a fault with the car I shouldnt be paying anything towards it let alone £850!’…eventually they agreed with me and as it turns out (and by my unverified understanding) basically they were covering some of the cost and the OPC were covering the lions share as a ‘customer loyalty goodwill gesture’!
The OPC told me that as the warranty claim had not been properly put in, Porsche GB were effectively penalising them and putting most of the cost onto them!
Seems unfair to me but the end result is a new roof (fabric part with window only plus some door strips and runder bits and pieces) without any outlay on my part at all:)
In talking through this with the OPC I was told as it was at no cost to me the roof and work would NOT be covered beyond the warranty period that was due to expire 18/9/2018, whereas if I paid absolutely anything towards the cost then I would get 2yrs parts and 1 yrs labour warranty on all fitted/replaced parts…so I told them I’d be paying £10 towards it all, to secure that warranty, which they seemed to accept!
Of course I am unlikely to renew a warranty on a car where its just failed to pay for a pretty major expense, and although it has covered the cost of replacement PSE, it also failed to pay out for a frayed seatbelt (due to it rubbing on something!?). Not exactly confidence inspiring at £660 for a year plus 111 point check and £1190 for 2 plus 111 point check..pity Porsche Warranty didnt think about the impending renewal before refusing the claim!
Anyway she’s back with me as of yesterday, all seems fine, I need to take some better pictures but there is now an even gap both sides of the car where the windows rest on the door rubbers (and neither side touches the roof seam).
Happy days…and as the OPC didnt pay the £2.50 Dart charge bringing the car back from the CHW in Sevenoaks (i had a penalty notice in the post waiting for me after getting back from holiday on the 13th…they waived the need for me to pay anything to get the 2 years guarantee on the roof too!
I now have a new roof on effectively a 5 year old car…no creases or mould, no rub marks…nothing!